Clubloop App Terms of Use

These App Terms of Use ("App Terms") govern your use of the Clubloop mobile app and member-facing web experience. They are between you and Clubloop, LLC. Your club may impose additional membership, facility, reservation, conduct, and safety rules. If you administer a club's commercial subscription, the separate Clubloop Terms of Service also apply.

1. Eligibility and Your Account

Clubloop is an invite-based service. You must use accurate information, protect your credentials, and use only accounts and club workspaces you are authorized to access. A parent, guardian, or club must provide any authorization required for a dependent or minor. Notify your club or Clubloop promptly if you believe your account has been compromised.

2. Clubloop's Role

Clubloop provides software for club communication, events, reservations, check-in, digital passes, social features, and club operations. Your club—not Clubloop—controls club membership, facility access, class and event availability, service fulfillment, charges imposed by the club, and most club policies. Contact the club about those operational decisions.

3. Community Guidelines

Clubloop has no tolerance for objectionable content or abusive users. You must not:

• harass, threaten, bully, stalk, discriminate against, exploit, or impersonate another person;
• post sexual exploitation material, credible threats, instructions for wrongdoing, graphic violence, hate content, or content that violates another person's privacy or intellectual-property rights;
• send spam, scams, malware, deceptive promotions, or repeated unwanted communications;
• use another person's account, evade a block or suspension, scrape member information, or attempt unauthorized access;
• misuse location, check-in, reservation, guest-pass, or identity-card features; or
• violate applicable law, club rules, or the safety of members, staff, guests, or facilities.

Members can report a message, profile, post, or comment from its applicable action menu. You can block another member from their profile. For urgent danger, contact local emergency services first. Clubloop and authorized club moderators may review reports, remove content, restrict features, preserve evidence, suspend or terminate accounts, and contact appropriate authorities when reasonably necessary.

4. Your Content

You retain rights you have in content you submit. You grant Clubloop a non-exclusive license to host, copy, transmit, display, format, moderate, and process that content only as reasonably necessary to operate, secure, support, and improve the Services, comply with law, and enforce these App Terms. You represent that you have permission to submit your content.

5. Reservations, Check-In, and Club Services

Availability, waitlists, cancellations, attendance, guest rules, fees, and service fulfillment are controlled by your club. App information can be delayed or unavailable. Confirm time-sensitive or safety-critical matters with the club. Location-based check-in depends on device permissions and signal conditions; use an available manual or staff-assisted option when needed.

6. Privacy

Our Privacy Policy explains how information is collected, used, disclosed, retained, and deleted. Content and activity inside a club workspace may be accessible to authorized club administrators and staff.

7. Account Suspension and Deletion

Clubloop or your club may restrict access for a security risk, violation of these App Terms or club rules, unlawful conduct, loss of club membership, or termination of the club's Clubloop subscription. Members may request deletion at Profile Settings > Account Details > Delete Account or by contacting privacy@clubloop.com. Retention and deletion details are in the Privacy Policy.

8. Third-Party Services and App Stores

Some features rely on services provided by Apple, Google, Stripe, communications providers, mapping providers, or your club. Those services may have separate terms. Apple and Google are not responsible for Clubloop support, maintenance, or claims relating to the app except as required by their platform terms or applicable law.

9. Disclaimers and Liability

To the extent permitted by law, the app is provided "as is" and "as available." Clubloop does not guarantee uninterrupted service or the accuracy of club-supplied information. Clubloop is not responsible for a club's facilities, personnel, activities, member decisions, or fulfillment of club services. Nothing in these App Terms limits rights or liability that cannot legally be limited.

10. Changes and Governing Law

We may update these App Terms and will post the effective date. Continued use after an update constitutes acceptance where permitted by law. Oklahoma law governs these App Terms without regard to conflict-of-law rules, except where your local law requires otherwise.

11. Contact

Clubloop, LLC · 820 W Danforth Road #735, Edmond, OK 73003
help@clubloop.com · Support